We’re here to answer all your questions about our creative quilts, cozy blankets, custom home textile designs, and after-sales support. You can reach us through any of the following channels, and we’ll get back to you as soon as possible. 🛌
Customer Service
- Email: mengfanzi31@gmail.com
- Response time: Within 24 hours on weekdays
- Services provided: Order tracking, product inquiries, size/fabric/color consultation, washing and care guidance, after-sales support, and general questions about our quilts and blankets.
Customization Consultations
- Email: mengfanzi31@gmail.com
- Response time: Within 48 hours on weekdays
- Services provided: Custom quilt & blanket design, personalized pattern printing, fabric selection, color matching, embroidery customization, size tailoring, pricing quotes, and project timeline arrangement.
Business & Wholesale
- Email: sales.mengfanzi31@gmail.com
- Response time: Within 24 hours on weekdays
- Services provided: Bulk orders, wholesale cooperation, corporate customized gifts, brand collaboration, retail distribution, and media & business inquiries.
Social Media
- Instagram: @NovoSole
- Facebook: @NovoSole
- TikTok: @novosole.com